Patient Access & Registration Specialist

Commonspirit-Health; Mount Shasta (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

Mercy Medical Center Mt. Shasta, part of Dignity Health, seeks a Patient Registration Representative to ensure a positive patient experience at registration. You will collect demographics, verify insurance, determine financial liability, and explain hospital policies to families.

Strong attention to detail, excellent communication, and knowledge of medical terminology are essential for patient satisfaction and accurate reimbursement.

Qualifications

• High School Diploma or GED required.
• 1+ year of hospital registration experience.
• Experience in requesting and processing payments.
• Understanding of insurance policies and procedures.
• Familiarity with medical terminology.
• Ability to perform basic math.
• Strong computer skills.

Responsibilities

• Register patients and collect demographics.
• Verify insurance and determine financial liability.
• Explain hospital policies and patient rights.
• Maintain up-to-date registration requirements across units.
• Enter data in the ADT system accurately.
• Ensure accurate documentation for CMS and billing.
• Identify patients to avoid duplicate medical record numbers.

Skills

Customer service

Attention to detail

Data entry

Verbal communication

Medical terminology

Insurance policies

Mathematics

Computer skills

Regulatory compliance knowledge

Education

High School Diploma/GED

Tools

ADT system

Job description

Mercy Medical Center Mt. Shasta, part of Dignity Health, seeks a Patient Registration Representative to ensure a positive patient experience at registration. You will collect demographics, verify insurance, determine financial liability, and explain hospital policies to families.

Strong attention to detail, excellent communication, and knowledge of medical terminology are essential for patient satisfaction and accurate reimbursement.