Patient Registration Representative

Commonspirit-Health; Mount Shasta (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

Mercy Medical Center Mt. Shasta, part of Dignity Health, seeks a Patient Registration Representative to ensure a positive patient experience at registration. You will collect demographics, verify insurance, determine financial liability, and explain hospital policies to families.

Strong attention to detail, excellent communication, and knowledge of medical terminology are essential for patient satisfaction and accurate reimbursement.

Qualifications

• High School Diploma or GED required.
• 1+ year of hospital registration experience.
• Experience in requesting and processing payments.
• Understanding of insurance policies and procedures.
• Familiarity with medical terminology.
• Ability to perform basic math.
• Strong computer skills.

Responsibilities

• Register patients and collect demographics.
• Verify insurance and determine financial liability.
• Explain hospital policies and patient rights.
• Maintain up-to-date registration requirements across units.
• Enter data in the ADT system accurately.
• Ensure accurate documentation for CMS and billing.
• Identify patients to avoid duplicate medical record numbers.

Skills

Customer service

Attention to detail

Data entry

Verbal communication

Medical terminology

Insurance policies

Mathematics

Computer skills

Regulatory compliance knowledge

Education

High School Diploma/GED

Tools

ADT system

Job description

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
• Properly identifies the patient to ensure medical record numbers are not duplicated
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement

Job Requirements

Required

• High School Diploma/GED
• Minimum one year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles (a applicable education and/or training can be used to balance a lack of experience)
• Experience in requesting and processing financial payments
• Thorough understanding of insurance policies and procedures
• Working knowledge of medical terminology
• Able to perform basic mathematics for payment calculation
• Intermediate to advanced computer skills

Preferred

• Knowledge of charity care programs as well as the various government and non-government programs

Where You'll Work

Founded in 1938, Dignity Health - Mercy Medical Center Mt. Shasta is a 25-bed, acute care, nonprofit hospital located in Mt. Shasta, California. Serving over 40,000 patients annually, the hospital offers a full complement of services including a Level III Trauma Center, heart care, cancer care, and a family birth center. Additionally, Mercy Medical Center Mt. Shasta, has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California