Patient Access & Insurance Verification Specialist

10 Mary Free Bed Rehabilitation Hospital; Grand Rapids (MI); On-site; USD 22,000 - 32,000; Full time

Job summary

Mary Free Bed Rehabilitation Hospital in Grand Rapids, MI is seeking a front desk / patient access representative to greet patients, collect demographics, verify insurance, and coordinate scheduling of initial evaluations across multiple disciplines. The role emphasizes accurate data entry, exceptional telephone and customer service skills, and collaboration with care teams.

Responsibilities include pre-registering patients, handling payments and receipts, answering inquiries, and supporting

Qualifications

• GED/Diploma required; Associate degree preferred.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department.
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
• Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
• Manage calls from insurance/care managers to coordinate multi discipline care for patients
• Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
• Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
• Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
• Provide various other responsibilities and clerical/therapist support as delegated by Manager
• Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
• This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
• Contribute by identifying problems and seeking solutions.
• Promote patient/family satisfaction where possibility; participates in departmental efforts to monitor and report customer service.

Education

GED/Diploma; Associate degree preferred

Job description

Mary Free Bed Rehabilitation Hospital in Grand Rapids, MI is seeking a front desk / patient access representative to greet patients, collect demographics, verify insurance, and coordinate scheduling of initial evaluations across multiple disciplines. The role emphasizes accurate data entry, exceptional telephone and customer service skills, and collaboration with care teams.

Responsibilities include pre-registering patients, handling payments and receipts, answering inquiries, and supporting