Patient Access & Insurance Verification Specialist

Rochester Regional Health; City of Rochester (NY); Sur place; USD 25 000 - 28 000; Plein temps

Résumé du poste

Rochester Regional Health in Brighton Clinic is seeking a customer-service oriented Registration Clerk to interview patients or their representatives and collect required registration data, verify insurance, obtain precertifications, and communicate financial assistance options. This full-time day-shift role emphasizes accuracy and compassionate service.

You will manage incoming calls, schedule appointments, set up new patient records, and collaborate with payers and external offices while

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.
• Associate degree preferred.
• One year of customer service experience preferred.
• None

Responsabilités

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by deparmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductables and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.

Connaissances

Customer service

Communication skills

Computer skills

Formation

Associate degree

2 year degree or equivalent

Description du poste

Rochester Regional Health in Brighton Clinic is seeking a customer-service oriented Registration Clerk to interview patients or their representatives and collect required registration data, verify insurance, obtain precertifications, and communicate financial assistance options. This full-time day-shift role emphasizes accuracy and compassionate service.

You will manage incoming calls, schedule appointments, set up new patient records, and collaborate with payers and external offices while