Patient Access & Registration Specialist

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate at Clifton Springs Hospital to greet patients, manage check-in/check-out, and process payments. This frontline role requires a warm, inviting demeanor as you are the first contact for patients and their families.

You will handle registration and verification, confirm insurance eligibility, obtain necessary precertifications, answer calls, schedule appointments, and collect payments.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Intermediate computer skills

Education

2-year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate at Clifton Springs Hospital to greet patients, manage check-in/check-out, and process payments. This frontline role requires a warm, inviting demeanor as you are the first contact for patients and their families.

You will handle registration and verification, confirm insurance eligibility, obtain necessary precertifications, answer calls, schedule appointments, and collect payments.