Patient Access & Registration Specialist

Rochester Regional Health; Town of Irondequoit (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to interview patients or representatives, collect registration data, verify information, and communicate financial assistance needs. Responsibilities include insurance verification, precertification, and co-payment collection.

Based in Irondequoit, NY, the role is full-time, 40 hours per week, Monday through Friday, 8am to 4:30pm. Excellent customer service and attention to detail are essential.

Qualifications

• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.
• One year of customer service experience.
• Associate degree preferred.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations.
• Collecting/processing co-payments, deductibles and/or other types of payments.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting regulatory requirements.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.
• RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

Skills

Customer service

Communication

Computer skills

Education

Two-year degree or equivalent

Associate degree

Job description

Rochester Regional Health is seeking an Access Associate to interview patients or representatives, collect registration data, verify information, and communicate financial assistance needs. Responsibilities include insurance verification, precertification, and co-payment collection.

Based in Irondequoit, NY, the role is full-time, 40 hours per week, Monday through Friday, 8am to 4:30pm. Excellent customer service and attention to detail are essential.