Patient Access & Insurance Navigator

Aurora Health Care; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Health Care in Milwaukee seeks an experienced front desk/medical office receptionist to greet patients, verify insurance, and manage registrations and scheduling. The role includes explaining charges, collecting payments, and coordinating with care teams to ensure smooth visits.

Responsibilities include assisting with precertifications, informing patients about eligibility, and supporting financial counseling as needed.

Qualifications

• Typically requires 1 year of experience in providing customer service that includes experiences in reception, scheduling, registration, patient accounts and/or third party payer / pre-authorization requirements.

Responsibilities

• Greets patients and visitors, answers routine information requests, screens calls, and takes messages.
• Registers patients, collects demographic and insurance information, verifies coverage, collects co-pays, and posts payments.
• Schedules patient appointments, coordinates cancellations and additions, and provides test preparation and arrival guidance.
• Updates and communicates insurance information, ensures accuracy per payer requirements, and resolves registration issues.
• Contacts insurance carriers to obtain benefit coverage, pre-certifications, and authorization details; follows up as needed.
• Educates patients and staff regarding referral requirements, eligibility guidelines, and documentation needs.
• Answers questions about statements/accounts, and facilitates payment plans and financial options.

Skills

Customer service

Reception

Scheduling

Insurance knowledge

Education

High School Graduate

Tools

Microsoft Office

Email systems

Job description

Aurora Health Care in Milwaukee seeks an experienced front desk/medical office receptionist to greet patients, verify insurance, and manage registrations and scheduling. The role includes explaining charges, collecting payments, and coordinating with care teams to ensure smooth visits.

Responsibilities include assisting with precertifications, informing patients about eligibility, and supporting financial counseling as needed.