Compassionate Patient Services & Front Office Specialist

Patient First; Milwaukee (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement Plan with employer 1

Paid Annual Leave

Volunteer Time Off Pay

Bereavement Leave

Emergency Leave Bank

Overtime Pay

Holiday Pay

Recruitment bonus

Center employee bonuses

Job summary

Patient First is seeking an Front Office/Registration support role in Milwaukee to assist patients at the kiosk, escort to treatment areas, and handle billing-related tasks with a focus on accuracy and customer care.

Responsibilities include verifying demographics and insurance, processing payments, and maintaining a clean, organized front office while supporting center operations and staff as needed.

Qualifications

• Must be 18 years or older and able to sit, stand, or walk for extended periods.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Excellent written and verbal communication skills; basic typing skills.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Respectfully handling physician and nurse requests in a timely manner.
• Communicating information about billing policies and insurable vs. non-insurable charges.
• Accurately registering patients expediently while providing excellent customer service.
• Verifying patient demographic, health, pharmacy, and insurance information.
• Answering billing questions and providing itemized statements as requested.
• Collecting money and issuing receipts for visits, diagnostics, and supplies.
• Discharging patients and processing incurred charges.
• Performing cash management duties and end-of-shift reconciliation.
• Receiving, sending, and distributing correspondence; filing and scanning documents.
• Answering calls and distributing messages in a timely manner.
• Assisting with other assignments as directed; maintaining EMR proficiency.
• Receiving, moving, and stocking ordered supplies; cleaning the front office area.
• Verifying daily reports and attending staff meetings as directed.

Skills

Customer service

Typing

Multitasking

Cash handling

Education

High school diploma or equivalent

1 year clerical experience

Tools

Electronic Medical Records (EMR) experience

Job description

Patient First is seeking an Front Office/Registration support role in Milwaukee to assist patients at the kiosk, escort to treatment areas, and handle billing-related tasks with a focus on accuracy and customer care.

Responsibilities include verifying demographics and insurance, processing payments, and maintaining a clean, organized front office while supporting center operations and staff as needed.