Oncology Clinic Patient Services Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Medical Group in Milwaukee, WI is seeking a Patient Service Representative (PSR) to greet, register and assist patients at the front desk, handling scheduling, registrations, and basic billing tasks.

The role focuses on delivering a compassionate, efficient experience, coordinating with care teams, and ensuring accurate patient records. Monday–Friday schedule with no weekends or holidays.

Qualifications

• High school diploma or equivalent.
• Experience handling difficult caller/customers/patients.
• At least 1 year of customer service experience including patient scheduling, registration and department/medical clinic reception.

Responsibilities

• Provides efficient, high-quality service to patients arriving for appointments or calling for scheduling or information.
• Collects and verifies demographic and insurance information; posts payments as needed.
• Supports providers and coordinates scheduling of tests, procedures, and referrals.

Skills

Customer service

Scheduling

Communication skills

Education

High school diploma or equivalent

Job description

Aurora Medical Group in Milwaukee, WI is seeking a Patient Service Representative (PSR) to greet, register and assist patients at the front desk, handling scheduling, registrations, and basic billing tasks.

The role focuses on delivering a compassionate, efficient experience, coordinating with care teams, and ensuring accurate patient records. Monday–Friday schedule with no weekends or holidays.