Patient Access & Insurance Coordinator

OASIS MENTAL HEALTH CENTERS MEDICAL LLC; Pitman (NJ); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical/Dental/Vision benefits

Life insurance

Employee discount

Job summary

OASIS MENTAL HEALTH CENTERS MEDICAL LLC in New Jersey seeks a full-time Administrative Coordinator to support Consult Coordinators in getting patients into Spravato and TMS treatment. You will handle authorizations, verify benefits, schedule patients, and ensure all patient documentation is complete for providers.

The role emphasizes empathy, meticulous record-keeping in the CRM and EHR, and collaboration across departments to streamline the patient journey.

Qualifications

• Bachelor’s degree or Medical Assistance certification / Licensure.
• Experience working in Behavioral Health.
• Experience working with EHR & CRM software.
• Proficiency In Microsoft Office applications.

Responsibilities

• Troubleshoot insurance obstacles that may arise which would prevent a patient from starting treatment.
• Submit and follow up on prior authorization requests to insurance companies.
• When an authorization is incorrectly denied, filing appeals.
• Renew/resubmit authorizations for patients in continuous Spravato care.
• After the consultation, you are the main point of contact for the prospective patient and oversee administrative work to start treatment.
• Clear and well-written documentation of all patient communications in the CRM.
• Maintain empathy and respect when communicating with any patient.
• Ensure patient cases in the CRM are up to date and documentation is uploaded into the EHR.
• Maintain clear communication with Consult Coordinators to stay aligned with priorities.

Skills

Empathy and communication

Organizational skills

Detail oriented

Problem solving

Initiative

Patient-first mentality

Education

Bachelor’s degree or Medical Assistance certification

Tools

EHR & CRM software

Microsoft Office

Job description

OASIS MENTAL HEALTH CENTERS MEDICAL LLC in New Jersey seeks a full-time Administrative Coordinator to support Consult Coordinators in getting patients into Spravato and TMS treatment. You will handle authorizations, verify benefits, schedule patients, and ensure all patient documentation is complete for providers.

The role emphasizes empathy, meticulous record-keeping in the CRM and EHR, and collaboration across departments to streamline the patient journey.