Patient Access & Insurance Coordinator

OASIS MENTAL HEALTH CENTERS MEDICAL LLC; Mantua Township (NJ); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical/Dental/Vision benefits

Life insurance

Employee discount

Job summary

OASIS MENTAL HEALTH CENTERS MEDICAL LLC in New Jersey is seeking Administrative Coordinators to support our team of Consultation Coordinators, helping patients access Spravato and TMS treatment. You will manage patient cases, submit authorizations, verify benefits, and coordinate scheduling to move patients into care.

The role requires organization, empathy, and strong communication as you collaborate across departments to ensure a smooth patient journey and compliant documentation.

Qualifications

• Bachelor’s degree or Medical Assistance certification / Licensure.
• Experience working in Behavioral Health.
• Experience working with EHR & CRM software.
• Proficiency In Microsoft Office applications.
• Customer Service experience.

Responsibilities

• Troubleshoot insurance obstacles that may arise which would prevent a patient from being able to start treatment.
• Submit and follow up on prior authorization requests to insurance companies.
• When an authorization is incorrectly denied, filing appeals.
• Renew/resubmit authorizations for patients in continuous Spravato care.
• After the consultation, you are the main point of contact for the prospective patient; and it becomes your responsibility to oversee any administrative work that needs to be completed for them to start treatment.
• Clear and well-written documentation of all patient communications in the CRM.
• Must always maintain empathy and respect when communicating with any patient.
• Ensure that patient cases in the CRM are up to date, and any documentation/information required is uploaded/ entered into the EHR.
• Maintain clear and consistent communication with your Consult Coordinator’s to be sure that you are aligned with your priorities and are working on the correct cases.

Skills

Behavioral Health experience

Customer service experience

Education

Bachelor’s degree or Medical Assistance certification / Licensure

Tools

EHR/CRM software

Microsoft Office

Job description

OASIS MENTAL HEALTH CENTERS MEDICAL LLC in New Jersey is seeking Administrative Coordinators to support our team of Consultation Coordinators, helping patients access Spravato and TMS treatment. You will manage patient cases, submit authorizations, verify benefits, and coordinate scheduling to move patients into care.

The role requires organization, empathy, and strong communication as you collaborate across departments to ensure a smooth patient journey and compliant documentation.