Patient Access & Gyne Surgery Scheduler (On-Site)

Cone Health Medical Group; Greensboro (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Cone Health Medical Group is seeking a Patient Access Advocate II to manage end-to-end surgical scheduling, insurance verification, and prior authorization for our Gynecology practice. This 100% on-site role supports front office operations and positions you as the expert liaison for patients and clinic staff.

You will collect pre-surgical payments, coordinate referrals and pre-certifications, and ensure accurate patient data in EPIC Cadence/Prelude.

Qualifications

• High School Diploma or equivalent required.
• 1 year clerical experience in a medical setting with healthcare customer service.
• Graduate of a certified medical office training course preferred.

Responsibilities

• Assist patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
• Assist new employees with registration workflows.
• Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
• Adheres to No Surprise Act.
• Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
• Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
• Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
• Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
• Creates a positive guest experience through adherence to Steps of Service protocols.
• Deescalates situations when necessary.
• Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner.
• Mails new patient packets and contact new patients the day before their scheduled appointment.
• Adheres to no show policy, send letters and document no shows in a timely manner.
• Performs other duties as assigned

Skills

Customer service

Communication

Clerical skills

De-escalation

Education

High School Diploma

Medical office training certificate

Tools

EPIC Cadence/Prelude

Job description

Cone Health Medical Group is seeking a Patient Access Advocate II to manage end-to-end surgical scheduling, insurance verification, and prior authorization for our Gynecology practice. This 100% on-site role supports front office operations and positions you as the expert liaison for patients and clinic staff.

You will collect pre-surgical payments, coordinate referrals and pre-certifications, and ensure accurate patient data in EPIC Cadence/Prelude.