Surgical Access & Insurance Coordinator

Cone Health Medical Group; Greensboro (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Cone Health Medical Group in Greensboro, NC is seeking a Patient Access Advocate II to manage end-to-end surgical scheduling, insurance benefit verification, and prior authorization for our Gynecology surgical practice. You will coordinate payer approvals across commercial, Medicare, and Medicaid and ensure accurate patient data in EPIC Cadence/Prelude.

On-site, Monday–Friday, 8:00 AM–5:00 PM. The role emphasizes excellent customer service, referral management, and training new staff.

Qualifications

• 1 year clerical experience in medical setting.
• Proficient in EPIC Cadence/Prelude.
• Customer service experience in healthcare setting.

Responsibilities

• Assist patients through registration ensuring accurate demographics and insurance information for payment processing and billing.
• Assist new employees with registration workflows.
• Collect and post co-pays and process payments; review records for bad debt.
• Adhere to No Surprises Act.
• Maintain cash drawer and prepare daily deposits.
• Schedule appointments for single or multiple clinics and coordinate referrals/pre-certifications.
• Handle calls, messages, emails, and follow up as needed.
• Onboard new staff to ensure success.
• Distribute new patient packets and contact patients prior to scheduled visits.

Education

High School Diploma or equivalent

Tools

EPIC Cadence/Prelude

Job description

Cone Health Medical Group in Greensboro, NC is seeking a Patient Access Advocate II to manage end-to-end surgical scheduling, insurance benefit verification, and prior authorization for our Gynecology surgical practice. You will coordinate payer approvals across commercial, Medicare, and Medicaid and ensure accurate patient data in EPIC Cadence/Prelude.

On-site, Monday–Friday, 8:00 AM–5:00 PM. The role emphasizes excellent customer service, referral management, and training new staff.