Patient Access Advocate – Gynecology Surgery Scheduler

Cone Health Medical Group; Greensboro (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Cone Health Medical Group is seeking a Patient Access Advocate II to manage end-to-end surgical scheduling, insurance verification, and prior authorization for our Gynecology practice. This 100% on-site role supports front office operations and positions you as the expert liaison for patients and clinic staff.

You will collect pre-surgical payments, coordinate referrals and pre-certifications, and ensure accurate patient data in EPIC Cadence/Prelude.

Qualifications

• High School Diploma or equivalent required.
• 1 year clerical experience in a medical setting with healthcare customer service.
• Graduate of a certified medical office training course preferred.

Responsibilities

• Assist patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
• Assist new employees with registration workflows.
• Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
• Adheres to No Surprise Act.
• Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
• Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
• Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
• Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
• Creates a positive guest experience through adherence to Steps of Service protocols.
• Deescalates situations when necessary.
• Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner.
• Mails new patient packets and contact new patients the day before their scheduled appointment.
• Adheres to no show policy, send letters and document no shows in a timely manner.
• Performs other duties as assigned

Skills

Customer service

Communication

Clerical skills

De-escalation

Education

High School Diploma

Medical office training certificate

Tools

EPIC Cadence/Prelude

Job description

This position focuses on managing the end-to-end surgical scheduling, insurance benefit verification, and prior authorization process for our Gynecology surgical practice. Key responsibilities include securing insurance approvals across commercial, Medicare, and Medicaid payers, collecting pre-surgical patient payments, coordinating FMLA/disability paperwork, and scheduling OR times alongside pre/post-operative care in Epic. 100% On-Site | Monday–Friday, 8:00 AM – 5:00 PM The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success.

Essential Job Function

• Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
• Assists new employees with registration workflows.
• Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
• Adheres to No Surprise Act.
• Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
• Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
• Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
• Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
• Creates a positive guest experience through adherence to Steps of Service protocols.
• Deescalates situations when necessary.
• Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner.
• Mails new patient packets and contact new patients the day before their scheduled appointment.
• Adheres to no show policy, send letters and document no shows in a timely manner.
• Performs other duties as assigned

Education

• Required: High School Diploma or equivalent
• Preferred: Graduate of a certified medical office training course

Experience

• Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting.

Licensure/Certification/Listing