Patient Access & Front Office Specialist

Conviva Care Solutions; Portsmouth (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from check-in to checkout. Onsite role reports to the Center Administrator and requires meticulous data handling and patient interaction.

You will verify patient identity and eligibility, facilitate digital intake, manage queues, and handle payments at the point of service to support clinic operations.

Qualifications

• Knowledge of patient eligibility and benefits.
• Familiar with scheduling systems for staffing optimization.
• Experience with EMR systems and patient data management.

Responsibilities

• Pre-Visit Preparation: identify missing documentation and gaps in advance.
• Digital-First Intake: facilitate patient check-in and complete demographics.
• Queue and Wait-Time Management: monitor queues and communicate delays.
• Point-of-Service (POS) Collections: discuss financial responsibility and process payments.
• Exit and Outreach: complete checkout and schedule follow-ups.

Skills

Handle patient concerns while

Follow defined workflows

Manage patient needs across scheduling

Manage time and tasks efficiently

Handle incoming calls professionally

Maintain accurate records

Work effectively across teams

Job description

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from check-in to checkout. Onsite role reports to the Center Administrator and requires meticulous data handling and patient interaction.

You will verify patient identity and eligibility, facilitate digital intake, manage queues, and handle payments at the point of service to support clinic operations.