Patient Access Coordinator - Front Office

CenterWell Senior Primary Care; Fort Worth (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care in Fort Worth, TX is seeking a Front Office Healthcare Support to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. This onsite role supports data quality and revenue integrity while coordinating patient flow through the clinic.

Responsibilities include pre-visit prep, digital intake, queue management, and POS collections, with emphasis on empathy, accuracy, and teamwork across departments. Competitive benefits offered.

Qualifications

• Computer literacy required.
• Knowledge of patient eligibility and benefits.
• Experience using scheduling systems to optimize staffing.
• Ability to handle patient concerns with professionalism.
• Ability to follow defined workflows consistently.
• Ability to manage scheduling and follow-up tasks.
• Strong time management and multi-tasking skills.
• Ability to handle incoming calls accurately.
• Maintain accurate records across tasks.
• Demonstrated cross-team collaboration.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation or gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools with complete demographics and consents.
• Queue & Wait-Time Management: Monitor waiting room and EMR queues; communicate delays to patients and staff.
• POS Collections: Discuss financial responsibility and process payments with integrity and daily reconciliation.
• Exit & Outreach: Schedule follow-ups and manage outbound outreach for no-shows or preventive care.

Skills

Computer literacy

Eligibility knowledge

Scheduling systems

Patient concerns

Workflow discipline

Scheduling follow-up

Time management

Phone handling

Record keeping

Team collaboration

Job description

CenterWell Senior Primary Care in Fort Worth, TX is seeking a Front Office Healthcare Support to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. This onsite role supports data quality and revenue integrity while coordinating patient flow through the clinic.

Responsibilities include pre-visit prep, digital intake, queue management, and POS collections, with emphasis on empathy, accuracy, and teamwork across departments. Competitive benefits offered.