Patient Access Coordinator - Front Office & Care Champion

CenterWell Senior Primary Care; Nashville (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental, and vision benefits

Job summary

CenterWell Senior Primary Care seeks a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival to checkout. Onsite roles include verifying insurance, coordinating arrival, and collecting copays, while using digital intake tools to keep demographics up to date.

The role emphasizes data integrity, efficient scheduling, and strong customer service, with daily collaboration across the care team and adherence to workflows.

Qualifications

• Knowledge of patient eligibility and benefits.
• Familiarity with scheduling systems for staffing optimization.
• Experience with EMR systems and patient data management.

Responsibilities

• Verify patient identity and insurance to prevent billing errors.
• Coordinate patient arrival and readiness to minimize wait times.
• Discuss financial responsibility and collect copays at point of service.
• Facilitate patient check-in using digital tools and ensure data accuracy.
• Monitor waiting areas and EMR queues, communicating delays to patients and staff.
• Complete checkout, schedule follow-ups, and outreach for missed appointments.

Skills

Computer literacy

Patient eligibility

Scheduling systems

EMR systems

Customer service

Time management

Multitasking

Communication

Education

Medical receptionist certificate

Customer service experience

Tools

EMR software

Job description

CenterWell Senior Primary Care seeks a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival to checkout. Onsite roles include verifying insurance, coordinating arrival, and collecting copays, while using digital intake tools to keep demographics up to date.

The role emphasizes data integrity, efficient scheduling, and strong customer service, with daily collaboration across the care team and adherence to workflows.