Patient Access & Front Office Coordinator

Conviva Care Solutions; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability and life insurance

Job summary

CenterWell Senior Primary Care in Phoenix, AZ is seeking a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout.

The role will work onsite, report to the Center Administrator, and serve as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the center.

Qualifications

• Experience with patient data and eligibility checks.
• Proficient in EMR systems and scheduling workflows.
• Knowledge of POS collections and cash handling.
• PHI handling and confidentiality.

Responsibilities

• Pre-Visit Preparation: review schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: facilitate patient check-in using digital tools and ensure all demographics, consents, and Patient Ready signals are completed accurately.
• Queue and Wait-Time Management: monitor the waiting room and EMR task queues and communicate delays to patients and clinical staff.
• Point-of-Service (POS) Collections: discuss financial responsibility with patients, process payments accurately, and conduct daily drawer reconciliations.
• Exit and Outreach: complete patient checkout, schedule follow-ups, and conduct outreach for missed or preventive care appointments.

Skills

Computer literacy

Eligibility & benefits

Scheduling systems

EMR data management

Patient concerns handling

Workflow adherence

Time management

Incoming calls handling

Record accuracy

Cross-team collaboration

Education

Medical receptionist certificate

Job description

CenterWell Senior Primary Care in Phoenix, AZ is seeking a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout.

The role will work onsite, report to the Center Administrator, and serve as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the center.