Patient Access Specialist: Smooth Clinic Flow

CenterWell; Portsmouth (VA); In loco; USD 38.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings

Paid time off

Disability insurance

Life insurance

Parental leave

Descrizione del lavoro

CenterWell Senior Primary Care seeks a Front Office Healthcare Support to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will verify patient identity and insurance, manage check-in with digital tools, and collect co-pays to support clinic revenue.

You will coordinate with clinical teams, monitor wait times, schedule follow-ups, and ensure accurate records. This onsite role requires empathy, reliability, and the ability to handle multiple tasks

Competenze

• Knowledge: Computer literacy
• Knowledge: Patient Eligibility and benefits
• Knowledge: Using scheduling systems to optimize staffing levels
• Skills: Handle patient concerns while maintaining rapport
• Skills: Follow defined workflows consistently
• Skills: Manage patient needs across scheduling and follow-up
• Skills: Manage time and tasks efficiently
• Skills: Handle incoming calls accurately and professionally
• Skills: Maintain accurate and complete records
• Skills: Work effectively across teams
• Abilities: Maintain accuracy and completeness across tasks
• Abilities: Manage multiple tasks simultaneously while maintaining accuracy
• Essential Behaviors & Attributes: Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, growth-mindset, and receptivity to coaching.

Mansioni

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and “Patient-Ready” signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the “checkout” process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Conoscenze

Patient interaction

Time management

Multitasking

Communication

Record keeping

Team collaboration

Descrizione del lavoro

CenterWell Senior Primary Care seeks a Front Office Healthcare Support to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will verify patient identity and insurance, manage check-in with digital tools, and collect co-pays to support clinic revenue.

You will coordinate with clinical teams, monitor wait times, schedule follow-ups, and ensure accurate records. This onsite role requires empathy, reliability, and the ability to handle multiple tasks