Patient Access & Front Desk Coordinator

CenterWell Senior Primary Care; Portsmouth (VA); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k)

Paid time off

Descripción de la vacante

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival to checkout. onsite, reporting to Center Administrator, you will secure data quality and revenue integrity while guiding patients through the center.

You will review schedules, assist with digital intake, manage queues, handle POS collections, and arrange follow-up outreach.

Formación

• Knowledge: Computer literacy.
• Knowledge: Patient eligibility and benefits.
• Knowledge: Scheduling systems for staffing optimization.
• Knowledge: EMR systems and patient data management.
• Skills: Handle patient concerns with empathy.
• Skills: Follow defined workflows.
• Skills: Manage scheduling, hand-offs and follow-up.
• Skills: Manage time and tasks efficiently.
• Skills: Handle incoming calls professionally.
• Skills: Maintain accurate records across teams.
• Abilities: Maintain accuracy across tasks.
• Abilities: Manage multiple tasks simultaneously.
• Abilities: Reliability and integrity with PHI and cash.
• Abilities: Professionalism, adaptability and growth mindset.
• Abilities: Receptiveness to coaching.
• Other: Medical receptionist certificate from a specialty school.
• Other: Customer service experience.

Responsabilidades

• Pre-Visit Preparation: review schedule 24-48 hours in advance; identify gaps and escalate as needed.
• Digital-First Intake: facilitate patient check-in with digital tools and complete demographics.
• Queue and Wait-Time Management: monitor queues, communicate delays, balance tasks.
• Point-of-Service (POS) Collections: discuss financial responsibility and process payments.
• Exit and Outreach: complete checkout, schedule follow-ups, outreach for missed/preventive care.

Conocimientos

Computer literacy

Patient eligibility

Benefits knowledge

Scheduling systems

EMR systems

Customer service

Educación

Medical receptionist certificate

Descripción del empleo

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival to checkout. onsite, reporting to Center Administrator, you will secure data quality and revenue integrity while guiding patients through the center.

You will review schedules, assist with digital intake, manage queues, handle POS collections, and arrange follow-up outreach.