Patient Access & Front Office Specialist

Intuitive Health; Georgetown (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Intuitive Health in Georgetown, KY is hiring a Patient Access / Front Office Associate to greet patients, register demographics, verify insurance, and handle payments. The role supports clinical staff, maintains records, and ensures a welcoming patient experience in a fast-paced ambulatory care setting.

Ideal candidates have a high school diploma, strong customer service and communication skills, basic computer proficiency, and the ability to multitask while upholding HIPAA guidelines.

Qualifications

• High school diploma or GED.
• Customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

Skills

Customer service

Communication

Professionalism

Flexibility

Basic computer literacy

Organization

Education

High school diploma or GED

Job description

Intuitive Health in Georgetown, KY is hiring a Patient Access / Front Office Associate to greet patients, register demographics, verify insurance, and handle payments. The role supports clinical staff, maintains records, and ensures a welcoming patient experience in a fast-paced ambulatory care setting.

Ideal candidates have a high school diploma, strong customer service and communication skills, basic computer proficiency, and the ability to multitask while upholding HIPAA guidelines.