Patient Access Navigator

Intuitive Health; Radcliff (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health in Radcliff, KY is seeking a Patient Access Front Office Associate to greet patients, register them, and support smooth clinic operations.

You will answer phones, collect payments, verify insurance, maintain records, and uphold HIPAA while delivering friendly, professional service in a fast-paced healthcare setting.

This role emphasizes accuracy, patient confidentiality, and teamwork with clinical staff to ensure a positive patient experience.

Qualifications

• High school diploma or GED required.
• Demonstrated customer service, communication, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced healthcare environment.
• Experience with patient registration, insurance verification, or EMR/EHR is a plus.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Register new patients and update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits; collect copays and payments.
• Facilitate patient flow by notifying staff of arrivals and delays.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized condition.
• Assist with supply management and stocking as needed.

Skills

Customer service focus

Strong communication skills

Professionalism, teamwork

Flexibility & multitasking

Basic computer literacy

Organization & time management

Education

High school diploma or GED

Tools

Microsoft Office

EMR/EHR

Job description

Intuitive Health in Radcliff, KY is seeking a Patient Access Front Office Associate to greet patients, register them, and support smooth clinic operations.

You will answer phones, collect payments, verify insurance, maintain records, and uphold HIPAA while delivering friendly, professional service in a fast-paced healthcare setting.

This role emphasizes accuracy, patient confidentiality, and teamwork with clinical staff to ensure a positive patient experience.