Patient Access & Front Desk Specialist

American Family Care, Inc.; Warminster Township (Bucks County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Great small business work environment

Flexible scheduling

Job summary

American Family Care (AFC) is seeking a friendly medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain orderly patient records. You will help keep the front desk running smoothly and support daily clinic operations.

The role emphasizes positive customer service, attention to detail, and clear communication. Training is provided; on-site work in Warminster, PA with opportunities for advancement and a supportive team.

Qualifications

• High School diploma or equivalent; medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation with excellent customer service.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening systems, applications, and preparing registration packets.
• Greet patients and collect insurance and identification documents.
• Register patients, update records, verify insurance accurately, and check patients out.
• Determine, collect, and process patient payments and address billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Medical clerical experience

Positive customer service skills

Clear and articulate phone mannerisms

Accuracy and detail orientation

Well-groomed appearance

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a friendly medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain orderly patient records. You will help keep the front desk running smoothly and support daily clinic operations.

The role emphasizes positive customer service, attention to detail, and clear communication. Training is provided; on-site work in Warminster, PA with opportunities for advancement and a supportive team.