Patient Access Coordinator: Welcoming Front Desk Pro

careers-ptsolutions; Lakeland (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Incentives

Professional development

Career progression

PTO + sick leave or EIB

Race entry reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Lakeland, FL to welcome patients, manage check-in/out, handle payments, and ensure accurate scheduling while supporting clinic operations.

This role emphasizes HIPAA compliance, teamwork with therapists, and delivering a positive patient experience. A High School diploma and 1–2 years in front office or healthcare are preferred; full-time onsite schedule with growth opportunities.

Qualifications

• High School diploma or GED required.
• 1–2 years of healthcare front office or customer service experience preferred.
• Experience with EMR and scheduling platforms preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments and explain financial responsibilities.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience and address concerns professionally.
• Ensure HIPAA compliance and accurate documentation.
• Collaborate with therapists to coordinate care and resolve access issues.
• Provide coverage support for clinic operations as needed.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Payment collection

Microsoft Office

Team player

Workflow compliance

Education

High School or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Lakeland, FL to welcome patients, manage check-in/out, handle payments, and ensure accurate scheduling while supporting clinic operations.

This role emphasizes HIPAA compliance, teamwork with therapists, and delivering a positive patient experience. A High School diploma and 1–2 years in front office or healthcare are preferred; full-time onsite schedule with growth opportunities.