Patient Access Specialist I: Welcome Desk & Eligibility

Tampa General Hospital; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Medical Group Inc. in Tampa, FL seeks a Patient Access Specialist 1 to be the first contact for patients and providers, gathering demographics, insurance details, and visit information to accurately create patient accounts.

You will screen eligibility and prepare data for clinical staff. Responsibilities include processing scheduling requests, handling cancellations, and coordinating with care teams.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and confidentiality.
• Ability to work in fast-paced environment.
• Strong written and verbal communication.
• Proficient with multiple screens and data entry.
• Ability to navigate omnichannel communications.

Responsibilities

• Greet patients and collect demographic, clinical, and insurance information.
• Verify insurance eligibility and referrals.
• Schedule, reschedule, and cancel appointments.
• Provide information and answer questions to ensure smooth visits.
• Document communications on omnichannel platform.

Skills

Customer service

Independent judgment

Fast-paced

Active listening

Communication

Attention to detail

Computer literacy

Education

High School Diploma or GED

Job description

Academic Medical Group Inc. in Tampa, FL seeks a Patient Access Specialist 1 to be the first contact for patients and providers, gathering demographics, insurance details, and visit information to accurately create patient accounts.

You will screen eligibility and prepare data for clinical staff. Responsibilities include processing scheduling requests, handling cancellations, and coordinating with care teams.