Patient Access & Front Desk Specialist

VA Ear Nose Throat Associates; Richmond (VA); On-site; USD 37,000 - 42,000; Full time

Job summary

VA Ear Nose Throat Associates in Richmond, VA is seeking a Patient Service Representative to manage patient check-in, scheduling, and front desk operations. You will greet patients, verify demographics and insurance, and route calls to the correct team.

This role emphasizes accuracy, confidentiality, and efficient service in a busy clinical setting. The ideal candidate will have strong typing skills, familiarity with medical terminology, and at least one year of receptionist experience in

Qualifications

• High school graduate or equivalent.
• Typings speed of 45 wpm or more.
• Knowledge of medical terminology.
• At least 1 year receptionist experience in ambulatory surgery, hospital, or doctor's office.
• Ability to prioritize and multitask.

Responsibilities

• Register and admit patients in a courteous manner.
• Answer and direct incoming calls to appropriate staff.
• Verify patient information and enter data into the medical software.
• Update billing schedules for cancellations and add-ons.
• Maintain patient confidentiality and secure charts at front desk.
• Cross-train in scheduling, medical records, and collections.
• Keep front desk area organized and present at all times.

Skills

Typing 45 wpm

Medical terminology

Receptionist experience

Multitasking

Education

High school diploma or equivalent

Job description

VA Ear Nose Throat Associates in Richmond, VA is seeking a Patient Service Representative to manage patient check-in, scheduling, and front desk operations. You will greet patients, verify demographics and insurance, and route calls to the correct team.

This role emphasizes accuracy, confidentiality, and efficient service in a busy clinical setting. The ideal candidate will have strong typing skills, familiarity with medical terminology, and at least one year of receptionist experience in