Audiology Administrative Specialist

VA Ear Nose Throat Associates; Richmond (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

VA Ear Nose Throat Associates is seeking an Audio Administrative Assistant to support the Total Hearing Care department in a full-time Richmond, VA setting. Responsibilities include patient check-in/check-out, benefits verification, and coordinating hearing aid services.

The role supports audiologists and surgeons across the practice. Ideal candidates will have strong computer skills, experience with Practice Management and EMR systems, and the ability to work in a busy medical office

Qualifications

• Advance computer skills including experience with Practice Management and Electronic Medical Records (EMR).
• Proficient in Word and Excel.
• Strong teamwork and ability to work under interruptions.
• Able to organize time and prioritize tasks with general supervision.
• Assist in promoting and selling hearing aids and assistive listening devices.

Responsibilities

• Ensure office, treatment rooms and workstations have needed equipment and supplies; coordinate service and preventive maintenance.
• Register and check patients in/out; update demographics and insurance; process Care Credit and Wells Fargo payments; verify hearing aid benefits.
• Serve as primary contact for on-demand hearing aid candidates and answer questions about hearing aids.
• Perform administrative duties such as sending copies of audios/letters, mailing letters to new patients, returning calls, and scanning documents into EMR.
• Attend departmental staff meetings and maintain marketing materials in offices.
• Verify equipment availability and cleanliness in all rooms; ensure rooms are cleaned daily.
• Process hearing aid orders and repairs; track order status and ensure timely fittings; verify orders against shipments.
• Answer all incoming calls to audiology; schedule diagnosis testing and hearing aid appointments.
• Print and mail monthly warranty recall letters to hearing aid database.
• Assist with outreach calls/mails to targeted patient populations as directed by Director of Audiology/CEO.
• Handle other duties as assigned.

Skills

Computer skills

EMR

Practice management

Word

Excel

Teamwork

Time management

Sales of hearing aids

Job description

VA Ear Nose Throat Associates is seeking an Audio Administrative Assistant to support the Total Hearing Care department in a full-time Richmond, VA setting. Responsibilities include patient check-in/check-out, benefits verification, and coordinating hearing aid services.

The role supports audiologists and surgeons across the practice. Ideal candidates will have strong computer skills, experience with Practice Management and EMR systems, and the ability to work in a busy medical office