Patient Access & Front Desk Specialist

105 Unity Hospital of Rochester; Park Ridge (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate for Unity OBGYN at Park Ridge. You will greet patients, handle check-in/check-out, and process payments; as the first point of contact for patients and their families, you set the tone for a welcoming visit.

The role supports the Women’s Health department with strong customer service, accurate registration, and clear communication with patients and staff to ensure smooth scheduling and billing processes.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls, greet patients, provide information, and schedule appointments.
• Registration & Verification: Complete patient registration, verify insurance eligibility, and obtain precertification when applicable.
• Billing & Payments: Collect and process payments as applicable.

Skills

Customer service

Communication

Computer skills

Education

2 year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate for Unity OBGYN at Park Ridge. You will greet patients, handle check-in/check-out, and process payments; as the first point of contact for patients and their families, you set the tone for a welcoming visit.

The role supports the Women’s Health department with strong customer service, accurate registration, and clear communication with patients and staff to ensure smooth scheduling and billing processes.