Front Desk Patient Access Specialist

RRHS; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking an Access Associate to handle front-desk duties in Family Medicine. You will greet patients, manage check-in and check-out, and process payments, becoming the first point of contact for patients and their families.

Key tasks include patient registration and insurance verification, scheduling appointments, and obtaining needed precertifications when applicable, all while delivering excellent customer service.

Qualifications

• Two-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

2 year degree or equivalent combination of education and work experience

Job description

Rochester Regional Health in Rochester, NY is seeking an Access Associate to handle front-desk duties in Family Medicine. You will greet patients, manage check-in and check-out, and process payments, becoming the first point of contact for patients and their families.

Key tasks include patient registration and insurance verification, scheduling appointments, and obtaining needed precertifications when applicable, all while delivering excellent customer service.