Patient Access Specialist - Front Desk & Registration

103 Rochester General Hospital; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/check-out, and process payments at the Medical Office Building in Rochester, NY. This 40-hour, Monday–Friday role emphasizes warm, welcoming service and accurate patient registration.

Responsibilities include answering calls, directing patients, verifying insurance, scheduling appointments, and handling billing tasks.

Qualifications

• 2 year degree or equivalent required or preferred.
• Intermediate computer skills (MS Office, etc.).
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls, provide information, greet patients, direct them as needed, and schedule appointments.
• Registration & Verification: Complete patient registration, verify insurance eligibility, and obtain precertifications when applicable.
• Billing & Payments: Collect and process payments as applicable.

Skills

Customer Service

Communication skills

Computer skills

Education

2 year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/check-out, and process payments at the Medical Office Building in Rochester, NY. This 40-hour, Monday–Friday role emphasizes warm, welcoming service and accurate patient registration.

Responsibilities include answering calls, directing patients, verifying insurance, scheduling appointments, and handling billing tasks.