Patient Access Specialist — Evening Shift

Rochester Regional Health; Muscatine (IA); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to handle front-desk duties at Unity Hospital. You will greet patients, check in/out, verify information, and assist with appointments while maintaining a welcoming atmosphere.

The role requires strong customer service and clerical skills, with an evening schedule and potential weekend rotation. This position is based in Rochester, NY, within the ED/Patient Access department.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Intermediate computer skills

Excellent customer service and

Education

2 year degree or equivalent combination of education and work experience preferred

Job description

Rochester Regional Health is seeking an Access Associate to handle front-desk duties at Unity Hospital. You will greet patients, check in/out, verify information, and assist with appointments while maintaining a welcoming atmosphere.

The role requires strong customer service and clerical skills, with an evening schedule and potential weekend rotation. This position is based in Rochester, NY, within the ED/Patient Access department.