Patient Access & Concierge Coordinator

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate in Rochester, NY. You will be the first point of contact for patients and families, greeting them and assisting with check-in and check-out, as well as processing payments.

Responsibilities include managing incoming calls, scheduling appointments, completing patient registrations, verifying insurance, and handling payments. The role requires a warm disposition and strong customer service and communication skills.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

2 year degree or equivalent

Intermediate computer skills

Excellent customer service

Education

2 year degree or equivalent combination of education and work experience

Job description

Rochester Regional Health is seeking an Access Associate in Rochester, NY. You will be the first point of contact for patients and families, greeting them and assisting with check-in and check-out, as well as processing payments.

Responsibilities include managing incoming calls, scheduling appointments, completing patient registrations, verifying insurance, and handling payments. The role requires a warm disposition and strong customer service and communication skills.