Patient Access & Front Desk Specialist

Rochester Regional Health; Milwaukee (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/check-out and payments, and support front-desk operations at the Northridge internal medicine site in Rochester, NY.

The role emphasizes warm patient interactions, accurate data entry, and coordination with care teams. Prior customer service experience and basic computer skills are preferred; training provided. Full-time hours, standard business schedule.

Qualifications

• Excellent customer service and communication skills.
• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Intermediate computer skills

Education

2-year degree

Job description

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/check-out and payments, and support front-desk operations at the Northridge internal medicine site in Rochester, NY.

The role emphasizes warm patient interactions, accurate data entry, and coordination with care teams. Prior customer service experience and basic computer skills are preferred; training provided. Full-time hours, standard business schedule.