Patient Access Coordinator

Rochester Regional Health; Alaska; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY seeks an Access Associate to greet patients, check in and out, and process payments. You will be the first point of contact, delivering a warm, welcoming experience while guiding patients through the registration process.

The role requires strong communication and customer service skills, basic computer proficiency, and the ability to verify insurance information and appointments with accuracy. This is a full-time, on-site position in Orthopedic.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

Associate degree or equivalent

Job description

Rochester Regional Health in Rochester, NY seeks an Access Associate to greet patients, check in and out, and process payments. You will be the first point of contact, delivering a warm, welcoming experience while guiding patients through the registration process.

The role requires strong communication and customer service skills, basic computer proficiency, and the ability to verify insurance information and appointments with accuracy. This is a full-time, on-site position in Orthopedic.