Patient Access & Front Desk Specialist

Intuitive-Health; Georgetown (KY); On-site; USD 29,000 - 38,000; Full time

Job summary

Intuitive Health in Georgetown, KY is seeking a Patient Access / Front Office Associate to greet patients, register visits, verify insurance, and collect payments. You will support clinical staff and help maintain efficient patient flow.

This role requires excellent customer service, basic computer skills, and the ability to multitask in a fast-paced healthcare setting. Travel to different facilities may be required; HIPAA compliance is essential.

Qualifications

• High school diploma or GED required.
• Proven customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
• Travel to multiple facilities may be required.

Responsibilities

• Greet patients and visitors in person and by phone.
• Register new patients and update demographics, insurance, and billing information.
• Verify insurance eligibility and collect copays, deductibles, and payments.
• Facilitate patient flow by notifying clinical staff of arrivals and delays.
• Answer phones and route calls; provide directions and office information.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks: copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces.
• Attend staff meetings and required training sessions.

Skills

Customer service

Communication skills

Professionalism & teamwork

Flexibility & multitasking

Computer literacy

Organization & time management

Education

High school diploma or GED

Tools

EMR/EHR

Office equipment

Job description

Intuitive Health in Georgetown, KY is seeking a Patient Access / Front Office Associate to greet patients, register visits, verify insurance, and collect payments. You will support clinical staff and help maintain efficient patient flow.

This role requires excellent customer service, basic computer skills, and the ability to multitask in a fast-paced healthcare setting. Travel to different facilities may be required; HIPAA compliance is essential.