Patient Access Specialist: Welcoming Front Office

Intuitive-Health; Georgetown (KY); On-site; USD 28,000 - 38,000; Full time

Job summary

Intuitive Health is seeking a Patient Access / Front Office Associate to welcome patients and manage registrations at our Georgetown facility. You will answer phones, collect payments, verify insurance, and support clinic operations to ensure smooth patient flow.

The role emphasizes customer service, accurate recordkeeping, and teamwork with clinicians and staff in a fast-paced healthcare setting. A high school diploma and basic computer skills are required.

Qualifications

• High school diploma or GED required.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and ability to learn new technology and systems.

Responsibilities

• Greet patients and visitors professionally in person and over the phone.
• Register new patients and update demographic, insurance, and billing information.
• Verify insurance eligibility and collect copays and payments per guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals and delays.
• Answer phones, route calls, and take messages as needed.
• Provide general information such as directions and office hours.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks including copying, scanning, and filing.
• Maintain clean, organized waiting areas and front desk spaces.
• Assist with supply management and stocking.

Skills

Customer service

Professionalism

Teamwork

Tech literacy

Organization

Education

High school diploma or GED

Tools

Microsoft Office

EMR/EHR systems

Patient management systems

Job description

Intuitive Health is seeking a Patient Access / Front Office Associate to welcome patients and manage registrations at our Georgetown facility. You will answer phones, collect payments, verify insurance, and support clinic operations to ensure smooth patient flow.

The role emphasizes customer service, accurate recordkeeping, and teamwork with clinicians and staff in a fast-paced healthcare setting. A high school diploma and basic computer skills are required.