Patient Access & Front Office Specialist

SmartRecruiters, Inc.; Lazy Lake (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

Intuitive Health is seeking a Patient Access / Front Office Associate to warmly greet patients, register them, verify insurance, collect payments, and support efficient patient flow. You will work closely with clinical staff to maintain accurate records and a welcoming environment in a fast-paced healthcare setting.

Responsibilities include navigating insurance details, protecting patient privacy, and performing general clerical duties while upholding high customer-service standards.

Qualifications

• High school diploma or GED.
• 1 year of customer service experience.
• Basic computer proficiency and ability to learn new technology.
• Ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

EMR/EHR systems

Job description

Intuitive Health is seeking a Patient Access / Front Office Associate to warmly greet patients, register them, verify insurance, collect payments, and support efficient patient flow. You will work closely with clinical staff to maintain accurate records and a welcoming environment in a fast-paced healthcare setting.

Responsibilities include navigating insurance details, protecting patient privacy, and performing general clerical duties while upholding high customer-service standards.