Patient Access & Front Desk Specialist

St. Joseph's Health; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Joseph's Health is seeking a full-time receptionist to support office operations and provide efficient, compassionate patient care. The role includes scheduling, pre-registration, billing coordination, and multi-line phone handling within a confidential healthcare environment.

Responsibilities cover greeting visitors, managing appointments, communicating with management, and ensuring accurate schedules and records while delivering professional customer service.

Qualifications

• High school graduate or equivalent; business school or formal secretarial training a plus.
• One to two years' experience preferred.
• Excellent verbal and written communication.
• Ability to handle multiple phone lines and office equipment.
• Respect for patient confidentiality and professional demeanor.

Responsibilities

• Promote a healthy work environment.
• Schedule appointments on provider schedules.
• Review schedules based on provider preference lists and update appropriately.
• Collaborate and communicate regularly with management regarding goals, needs/concerns.
• Pre-registration.
• Reviewing revenue reports to ensure charges are billed appropriately.
• Collect co pay/balances due for each patient.
• Checking in patients for appointments.
• Checking out patients for appointments.
• Phone support - Incoming and outgoing phone calls.
• Scanning and faxing documentation.
• Confirmation phone calls.
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.

Skills

Customer service

Communication skills

Confidentiality

Education

High school diploma or equivalent

Tools

PC terminals/office software

Job description

St. Joseph's Health is seeking a full-time receptionist to support office operations and provide efficient, compassionate patient care. The role includes scheduling, pre-registration, billing coordination, and multi-line phone handling within a confidential healthcare environment.

Responsibilities cover greeting visitors, managing appointments, communicating with management, and ensuring accurate schedules and records while delivering professional customer service.