Patient Access Coordinator - Front Desk (Medical)

St. Joseph's Health; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Joseph's Health in Syracuse, NY seeks a full-time receptionist to support office operations and ensure efficient patient care. You will manage schedules, pre-registration, check-in/out, phone lines, and clerical tasks in a fast-paced hospital setting.

Excellent communication and customer service skills are essential, along with the ability to handle confidential information and coordinate with staff and management to meet daily goals.

Qualifications

• High school graduate or equivalent; experience preferred.
• 1–2 years experience preferred in office/client services.
• Proficient with office software and equipment.
• Maintains confidentiality and professional demeanor.

Responsibilities

• Promote a healthy work environment.
• Schedule appointments on provider schedules.
• Review schedules based on provider preference lists and update appropriately.
• Collaborate and communicate regularly with management regarding goals, needs/concerns.
• Pre-registration.
• Reviewing revenue reports to ensure charges are billed appropriately.
• Collect co pay/balances due for each patient.
• Checking in patients for appointments.
• Checking out patients for appointments.
• Phone support – Incoming and outgoing phone calls.
• Scanning and faxing documentation.
• Confirmation phone calls.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma

Tools

PC terminals

Telephone system

Copier

Email system

Fax machine

Typewriter

Job description

St. Joseph's Health in Syracuse, NY seeks a full-time receptionist to support office operations and ensure efficient patient care. You will manage schedules, pre-registration, check-in/out, phone lines, and clerical tasks in a fast-paced hospital setting.

Excellent communication and customer service skills are essential, along with the ability to handle confidential information and coordinate with staff and management to meet daily goals.