Patient Access & Front Desk Operations Leader

Illinois Bone & Joint Institute; Highland Park (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Manager to lead daily front desk operations and supervise administrative staff across multiple locations. The role focuses on ensuring smooth patient access, cross-clinic coordination, and achievement of administrative metrics within a team‑oriented, professional setting.

The ideal candidate will have a Bachelor’s degree or healthcare management experience, strong communication and organizational skills, and proficiency

Qualifications

• Bachelor’s Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience.
• Displays professional and effective writing and verbal communication skills.
• Versed in technical skills such as EMR software; Practice Management software; Windows; MS Office; Email access; internet navigation.
• Typing speed minimum 40 words per minute.
• Spanish/Bilingual is a plus!

Responsibilities

• Review of analytics platform, provider schedules, and patient accounts weekly.
• Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager.
• Ensure that Front Desk team members are proficient in all front desk best practice operations as detailed in their respective Job Description.
• Supervise and coach Front Desk team members to meet administrative metrics relative to visit capacity, collections, and new referral follow through.
• Serve as administrative lead when issues require escalation/direction for resolution.
• Meet with direct Manager to review status of clinic initiatives, analytics, goals and metrics weekly.
• Develop relationship with the local Physician Administrator.
• Manage the Performance Appraisal cycle of support staff.
• Manage staff time off and coverage options.
• Conduct on‑site interviews of new hire support staff (as applicable)
• Manage all tasks as assigned on New Hire, Transfer and Termination processes
• Attend monthly management meetings and conference calls as required
• Communicate effectively with company staff and utilize/navigate company resources appropriately
• Participate as needed in special projects or other clinic coverage as requested
• Assist in maintaining a clean and safe work environment
• All other duties as assigned

Skills

Leadership

Initiative

Communication Proficiency

Relationship Building

Critical Thinking

Organizational Skills

EMR software proficiency

Education

Bachelor’s degree or higher in Healthcare or equivalent experience

Tools

EMR software

Practice Management software

Windows

MS Office

Email

Internet navigation

Job description

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Manager to lead daily front desk operations and supervise administrative staff across multiple locations. The role focuses on ensuring smooth patient access, cross-clinic coordination, and achievement of administrative metrics within a team‑oriented, professional setting.

The ideal candidate will have a Bachelor’s degree or healthcare management experience, strong communication and organizational skills, and proficiency