Patient Services Manager: Front Desk Leader & Clinic Ops

Illinois Bone & Joint Institute, LLC; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Illinois Bone and Joint Institute, LLC seeks a Patient Services Manager to oversee daily front desk operations and supervise administrative staff. The role emphasizes professionalism, customer service excellence, and operational leadership within a collaborative care environment.

Responsibilities include staffing, scheduling, analytics review, cross-clinic coordination, and ensuring access options while upholding company standards and regulatory compliance for a high-volume orthopedic practice.

Qualifications

• Bachelor's Degree in Healthcare or higher or 3+ years healthcare customer service management experience preferred.
• Proven writing and verbal communication skills.
• Experience with EMR and practice management software; proficient with Windows, MS Office, email, and internet navigation.

Responsibilities

• Review analytics platform, provider schedules, and patient accounts weekly.
• Oversee front desk operations and supervise administrative staff.
• Ensure front desk staff adhere to best practices and performance metrics.
• Coordinate cross-clinic scheduling and access options.
• Lead interviews and manage staffing and coverage.

Skills

Leadership

Initiative

Communication Proficiency

Relationship Building/Team Building

Critical Thinking and Problem Solving

Organizational Skills

Technical Proficiency

Education

Bachelor's Degree (Healthcare) or 3+ years healthcare customer service management

Tools

EMR software

Practice Management software

Windows

MS Office

Email access

Internet navigation

Job description

Illinois Bone and Joint Institute, LLC seeks a Patient Services Manager to oversee daily front desk operations and supervise administrative staff. The role emphasizes professionalism, customer service excellence, and operational leadership within a collaborative care environment.

Responsibilities include staffing, scheduling, analytics review, cross-clinic coordination, and ensuring access options while upholding company standards and regulatory compliance for a high-volume orthopedic practice.