Front Desk & Patient Access Manager

Illinois-Bone-; Joliet (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Long and short-term disability

401k with company match

Profit sharing

Wellness program

Health savings accounts

Flexible spending accounts

ID protection plan

Accident and critical illness benefits

Paid holidays

Paid time off

Job summary

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Manager to oversee front desk operations and supervise administrative staff across our clinics. This role focuses on maintaining a positive, professional front desk environment and ensuring optimal patient access through cross-clinic collaboration and scheduling.

The ideal candidate will review analytics weekly, lead front desk best practices, coach staff to meet performance metrics, and collaborate with clinic leadership.

Qualifications

• Bachelor's Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience (Healthcare background preferred)
• Displays professional and effective writing and verbal communication skills
• Versed in EMR software; Practice Management software; Windows; MS Office; Email access; internet navigation
• Typing speed minimum 40 words per minute
• Spanish/Bilingual is a plus!

Responsibilities

• Review of the analytics platform, provider schedules, and patient accounts weekly
• Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager
• Ensure that Front Desk team members are proficient in all front desk best practice operations as detailed in their respective Job Description
• Supervise and coach Front Desk team members to meet administrative metrics relative to visit capacity, collections, and new referral follow through
• Serve as administrative lead when issues require escalation/direction for resolution
• Meet with direct Manager to review status of clinic initiatives, analytics, goals and metrics weekly
• Develop relationship with the local Physician Administrator
• Manage the Performance Appraisal cycle of support staff
• Manage staff time off and coverage options
• Conduct on‑site interviews of new hire support staff (as applicable)
• Attend monthly management meetings and conference calls as required
• Communicate effectively with company staff and utilize/navigate company resources appropriately
• Participate as needed in special projects or other clinic coverage as requested
• Assist in maintaining a clean and safe work environment
• All other duties as assigned

Job description

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Manager to oversee front desk operations and supervise administrative staff across our clinics. This role focuses on maintaining a positive, professional front desk environment and ensuring optimal patient access through cross-clinic collaboration and scheduling.

The ideal candidate will review analytics weekly, lead front desk best practices, coach staff to meet performance metrics, and collaborate with clinic leadership.