Patient Access & Front Desk Navigator

Hanger, Inc.; Columbia (SC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

PTO (Vacation and Sick)

Job summary

Hanger, Inc. in Columbia, SC is seeking a Front Desk/Receptionist to warmly welcome patients and coordinate front office activities in a busy O&P clinic.

You will verify patient demographics and insurance, collect payments, schedule follow-ups, and support the Revenue Cycle Management team while maintaining accurate electronic health records. Prior front-office or medical office experience is preferred.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.

Skills

Communication skills

Computer proficiency

Customer service experience

Education

High school diploma

Tools

Windows software

Email software

Job description

Hanger, Inc. in Columbia, SC is seeking a Front Desk/Receptionist to warmly welcome patients and coordinate front office activities in a busy O&P clinic.

You will verify patient demographics and insurance, collect payments, schedule follow-ups, and support the Revenue Cycle Management team while maintaining accurate electronic health records. Prior front-office or medical office experience is preferred.