Patient Access & Scheduling Specialist

Neighborhood-Healthcare; Poway (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Vacation time and holidays

403b retirement plan

Job summary

Neighborhood Healthcare in Poway, CA is seeking a Patient Services Representative to provide front office support, ensuring efficient patient access, scheduling coordination, and an exceptional patient experience in a fast-paced clinic setting.

This role greets patients, manages calls, aids registration, verifies demographics and insurance, and maintains accurate scheduling in the EMR system while collaborating with providers and medical staff.

Qualifications

• High School Diploma or GED required.
• One year customer service experience required; healthcare experience preferred.
• Experience working with electronic medical records and multi-line phone systems preferred.
• Bilingual preferred depending on site needs.

Responsibilities

• Serves as the first point of contact for patients, visitors, and incoming calls.
• Greets and assists patients in a courteous and professional manner.
• Schedules, reschedules, and confirms patient appointments in the electronic scheduling system.
• Conducts appointment reminder calls and communicates visit preparation instructions when needed.
• Provides clear information regarding clinic processes, appointments, and services.
• Coordinates scheduling workflows to ensure efficient patient access and clinic flow.
• Communicate with providers, medical assistants, and nursing staff regarding scheduling needs.
• Ensure providers have accurate appointment information and schedule updates.
• Supports care teams by managing appointment availability, cancellations, and schedule adjustments.
• Verifies patient demographics, insurance information, and registration data.
• Prepares and verifies patient records prior to appointments.
• Tracks filled and cancelled appointments and updates scheduling systems accordingly.
• Receives and records patient payments in the appropriate system when applicable.
• Ensure patient information is updated accurately in the electronic health record system.

Skills

Communication

Leadership

Teamwork

Organization

Customer service

Education

High School Diploma or GED

Tools

EMR systems

Multi-line phones

Scheduling software

Job description

Neighborhood Healthcare in Poway, CA is seeking a Patient Services Representative to provide front office support, ensuring efficient patient access, scheduling coordination, and an exceptional patient experience in a fast-paced clinic setting.

This role greets patients, manages calls, aids registration, verifies demographics and insurance, and maintains accurate scheduling in the EMR system while collaborating with providers and medical staff.