Patient Access & Scheduling Specialist

Neighborhood-Healthcare; Escondido (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Neighborhood-Healthcare is seeking a Patient Services Representative to provide front office support, ensuring smooth patient access and a positive experience at our Escondido clinics.

You will handle incoming calls, scheduling, and patient registration, while coordinating with providers and care teams in a fast-paced, compassionate environment. A high school diploma and strong customer service skills are required, with bilingual English/Spanish preferred.

Qualifications

• High school diploma or GED required.
• One year of customer service experience required; healthcare preferred.
• Experience with electronic medical records and multi-line phones preferred.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Serve as the first contact for patients and visitors.
• Schedule, reschedule, and confirm appointments in the scheduling system.
• Verify demographics and insurance information; manage patient records.
• Process patient payments and updates in the EHR.

Skills

Customer service

Communication

Education

High school diploma/GED

1 year customer service experience

EMR experience

Bilingual English/Spanish

Job description

Neighborhood-Healthcare is seeking a Patient Services Representative to provide front office support, ensuring smooth patient access and a positive experience at our Escondido clinics.

You will handle incoming calls, scheduling, and patient registration, while coordinating with providers and care teams in a fast-paced, compassionate environment. A high school diploma and strong customer service skills are required, with bilingual English/Spanish preferred.