Patient Access & Front Desk Specialist (Bilingual)

Neighborhood-Healthcare; Menifee (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Neighborhood-Healthcare in Menifee, CA is seeking a Patient Services Representative to provide front office support, ensuring efficient patient access, scheduling coordination, and an excellent patient experience.

This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience; healthcare setting preferred.
• Experience working with electronic medical records and multi-phone lines preferred.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Serves as the first point of contact for patients, visitors, and incoming calls.
• Greets and assists patients in a courteous and professional manner.
• Schedules, reschedules, and confirms patient appointments in the electronic scheduling system.
• Conducts appointment reminder calls and communicates visit preparation instructions when needed.
• Provides clear information regarding clinic processes, appointments, and services.
• Coordinates scheduling workflows to ensure efficient patient access and clinic flow.
• Communicates with providers, medical assistants, and nursing staff regarding scheduling needs.
• Ensures providers have accurate appointment information and schedule updates.
• Supports care teams by managing appointment availability, cancellations, and schedule adjustments.
• Verifies patient demographics, insurance information, and registration data.
• Prepares and verifies patient records prior to appointments.
• Tracks filled and cancelled appointments and updates scheduling systems accordingly.
• Receives and records patient payments in the appropriate system when applicable.
• Ensure patient information is updated accurately in the electronic health record system.

Skills

Customer service

Education

High school diploma/GED

Job description

Neighborhood-Healthcare in Menifee, CA is seeking a Patient Services Representative to provide front office support, ensuring efficient patient access, scheduling coordination, and an excellent patient experience.

This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows.