Patient Access & Front Desk Coordinator

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Woodridge (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Paid volunteer time off

Job summary

Duly Health and Care is hiring a Patient Service Representative to support front desk operations at our Woodridge site. You will greet patients, schedule appointments, collect copays, and manage referrals while ensuring accurate records in the EPIC system.

The role emphasizes excellent customer service, strong communication, and adherence to HIPAA. This is a full-time position offering comprehensive benefits and a collaborative team environment.

Qualifications

• High School diploma or equivalent is required.
• Experience in a medical office or front desk is preferred.
• Strong customer service and communication skills needed.

Responsibilities

• Greet patients and check in/out with a friendly, professional demeanor.
• Answer phones, schedule appointments, and collect copays.
• Update patient demographics and insurance details in EPIC.
• Coordinate referrals and ensure timely follow-ups and access.
• Maintain accurate records and assist with clerical tasks as needed.

Skills

Customer service

Verbal communication

Written communication

EPIC/EMR proficiency

Medical office procedures

Insurance verification

Microsoft Office

Detail oriented

Discretion

Education

High school diploma

Tools

EPIC

EMR systems

Microsoft Office (Excel/Word/Outlook)

Job description

Duly Health and Care is hiring a Patient Service Representative to support front desk operations at our Woodridge site. You will greet patients, schedule appointments, collect copays, and manage referrals while ensuring accurate records in the EPIC system.

The role emphasizes excellent customer service, strong communication, and adherence to HIPAA. This is a full-time position offering comprehensive benefits and a collaborative team environment.