Patient Access & Experience Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Hoffman Estates (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Mental health benefit

401k match

Tuition reimbursement

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Wheaton, IL is seeking a Patient Service Representative to join our team. You will be the first point of contact for patients, handling check-in/out, scheduling, and co-pay collection, while ensuring accurate EPIC records and a welcoming experience.

You will also coordinate provider schedules, respond to calls, verify insurance details, and maintain HIPAA compliance. A proactive, patient‑centered approach is essential in this role.

Qualifications

• High School diploma or equivalent required.
• 1 year of medical office or clinical setting preferred.
• Receptionist/front desk experience strongly preferred.

Responsibilities

• Greet patients and manage check-in/check-out and appointment scheduling.
• Coordinate provider schedules to optimize availability and access.
• Use EPIC to update demographics, verify insurance, and manage forms.
• Collect copayments and receipts; reconcile daily transactions accurately.
• Answer multi-line phone system, route inquiries, and schedule follow-ups.
• Communicate clearly about Duly clinical staff to patients and others.
• Support referrals and in-house specialist scheduling as needed.
• Participate in daily/weekly team huddles and monitor dashboards.

Skills

Customer service

Front desk experience

EPIC system

Education

High School diploma or equivalent

Tools

EPIC

Job description

Duly Health and Care in Wheaton, IL is seeking a Patient Service Representative to join our team. You will be the first point of contact for patients, handling check-in/out, scheduling, and co-pay collection, while ensuring accurate EPIC records and a welcoming experience.

You will also coordinate provider schedules, respond to calls, verify insurance details, and maintain HIPAA compliance. A proactive, patient‑centered approach is essential in this role.