Patient Coordinator (West End Offices)

Vpfw; Richmond (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

Virginia Physicians for Women seeks a front desk team member to support patient admissions, check-out, payments, and scheduling across our West End offices. The role requires excellent customer service, strong work ethic, and the ability to multitask in a high-volume environment.

The candidate should have prior customer service experience, and ideally prior medical office exposure, with a High School diploma or equivalent. Regular attendance is essential.

Qualifications

• Previous customer service experience.
• Prior medical office experience preferred.
• High School diploma or equivalent.

Responsibilities

• Complete all functions of patient admission and check out.
• Explain payment plan arrangements with patients.
• Collect copayments and balances.
• Manage and resolve patient payment concerns or questions.
• Collect and coordinate patient insurance policies.
• Schedule appointments to accommodate physicians across multiple offices.
• Provide front desk coverage across any West End office location as needed by supervisor/upper management.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication skills

Multitasking

Time management

Problem solving

Patient interactions

Education

High School diploma or equivalent

Job description

Description

Virginia Physicians for Women is looking for a new member to join the practice with the ability to float at any time between our West End locations (this includes Henrico Doctors, St. Mary\'s and West Creek offices). We are looking for someone who possesses excellent customer service skills, strong work ethic and the ability to multitask in a high-volume environment.

Requirements

Essential Functions:

• Complete all functions of patient admission and check out


• Understand and communicate the financial policies of VPFW


• Explaining payment plan arrangements with patients


• Collecting copayments and balances


• Manage and resolve patient payment concerns or questions


• Collect and coordinate patient insurance policies


• Schedule appointments to accommodate physicians across multiple offices


• Provide front desk coverage across any West End office location as needed by request of supervisor/ upper management


• Regular and predictable attendance

Knowledge Skills and Abilities:

• Ability to establish and maintain long-term patient relationships


• Demonstrate good judgment in handling situations not covered by written or verbal instruction and seek guidance as needed


• Perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load and high stress


• Ability to solve patient problems, treat patients with dignity and respect and respond quickly to patient needs

Education and Experience:

• Previous customer service experience.


• Prior medical office experience preferred.


• High School diploma or equivalent.