Patient Coordinator (West End Offices)

Va Physicians For Women; Richmond (VA); On-site; USD 26,000 - 32,000; Full time

Job summary

Virginia Physicians for Women is seeking a front desk professional to join our team and float between West End offices in Henrico Doctors, St. Mary's, and West Creek locations.

The role demands excellent customer service, a strong work ethic, and the ability to multitask in a high-volume setting. The position is full-time with responsibilities spanning patient check-in/out, financial policy communication, payment plans, copayments, and scheduling across multiple offices.

Qualifications

• Previous customer service experience.
• Prior medical office experience preferred.
• High School diploma or equivalent.

Responsibilities

• Complete all functions of patient admission and check out.
• Understand and communicate the financial policies of VPFW.
• Explaining payment plan arrangements with patients.
• Collecting copayments and balances.
• Manage and resolve patient payment concerns or questions.
• Collect and coordinate patient insurance policies.
• Schedule appointments to accommodate physicians across multiple offices.
• Provide front desk coverage across any West End office location as needed by request of supervisor/ upper management.
• Regular and predictable attendance.

Skills

Customer service

Multitasking

Time management

Conflict resolution

Education

High School diploma

Job description

Virginia Physicians for Women is looking for a new member to join the practice with the ability to float at any time between our West End locations (this includes Henrico Doctors, St. Mary's and West Creek offices). We are looking for someone who possesses excellent customer service skills, strong work ethic and the ability to multitask in a high-volume environment.

Job Type

Full-time

Requirements

Essential Functions

• Complete all functions of patient admission and check out
• Understand and communicate the financial policies of VPFW
• Explaining payment plan arrangements with patients
• Collecting copayments and balances
• Manage and resolve patient payment concerns or questions
• Collect and coordinate patient insurance policies
• Schedule appointments to accommodate physicians across multiple offices
• Provide front desk coverage across any West End office location as needed by request of supervisor/ upper management
• Regular and predictable attendance

Knowledge Skills And Abilities

• Ability to establish and maintain long-term patient relationships
• Demonstrate good judgment in handling situations not covered by written or verbal instruction and seek guidance as needed
• Perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load and high stress
• Ability to solve patient problems, treat patients with dignity and respect and respond quickly to patient needs

Education And Experience

• Previous customer service experience.
• Prior medical office experience preferred.
• High School diploma or equivalent.

Salary Description

$19.50 - 23.00 per hour